article thumbnail

InMoment named Leader in Forrester Wave™: Text Mining and Analytics, Q2 2024: A Comprehensive Breakdown

InMoment XI

We also support extended use cases such as: Employee Experience (EX) Analytics Our tools help businesses understand and improve employee engagement, onboarding processes, and workplace satisfaction. Extended Use Cases InMoment’s platform is not limited to traditional CX analytics.

Analytics 260
article thumbnail

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

Customer Bliss

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

System 162
article thumbnail

What's Your Employee and Customer Experience Hallmark? [3 Places to Start]

PeopleMetrics

It was for an Employee Engagement position at a Human Capital consulting firm. Sure, they provided free breakfast and a free lunch to every employee in every office around the world. And yes, they really did conduct performance reviews, invest in training, and administer employee engagement surveys. It was unique.