eGain Blogs

OCTOBER 19, 2021

With eGain 21, we have raised the bar yet again! In eGain 21, we’ve organized our customer engagement solution into three logical hubs: Conversation Hub to connect , Knowledge Hub to better solve , and. Here are some exciting, new capabilities in eGain 21. eGain Knowledge Desktop™ . eGain Virtual Assistant™ for Agents.

Self Service 52

Self Service Contact Center Analytics Call Center 52

Answer Dash

OCTOBER 15, 2019

eGain, Microsoft, Nuance Communications Inc., Oracle, SAP SE, Salesforce.com Inc., eGain, Microsoft, Nuance Communications Inc., Oracle, SAP SE, Salesforce.com Inc., This can take many forms. BMC Software Inc., Creative Virtual Ltd., Verint, and Zendesk. BMC Software Inc., Creative Virtual Ltd., Verint, and Zendesk.

Self Service 52

Self Service Software Marketing Customer Relationship Management 52

Talkdesk

OCTOBER 25, 2017

Before Avaya, Chawla was a Vice President of Product Marketing at SAP, Senior Director of Product at Webex and Director of Product Management at eGain. In the first half of its fiscal year, the company achieved exceptional growth in new customer wins in the U.S. and Europe and attracted top-tier talent from competitors. in Engineering.

Contact Center 8

Contact Center Contact Center Software Roadmap Customer Satisfaction 8

Eptica

MAY 24, 2017

I am therefore very proud that Eptica has retained its position alongside other global leaders : Salesforce, Pegasystems, Microsoft, Oracle, Zendesk, SAP, Lithium, Service Now, Freshdesk, EGain, bpm’online, SugarCRM, CRMNEXT, mlpsystems. Published on: May 24, 2017. Author: Anne-Claire Bellec What does the award mean for Eptica?

Self Service 48

Self Service Customer Engagement Engagement Customer Experience 48