Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. Points and miles are a dominant and popular form of loyalty value. This actually is not true.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

SurveySensum

MAY 19, 2023

Customer loyalty and satisfaction are crucial when it comes to banks. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. This CX metric has the ability to gauge customer loyalty and predict business growth.

Banking 52

Banking NPS Industry Net Promoter Score 52

SurveySensum

JULY 4, 2023

This is the time when brands can improve their offline stores to increase customer loyalty. Here are some strategies you can include to create a customer-friendly refund process for your store: Clear communication and easy-to-understand guidelines: Ensure that refund policies and procedures are clearly communicated to customers.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

This is the time when brands can improve their offline stores to increase customer loyalty. Here are some strategies you can include to create a customer-friendly refund process for your store: Clear communication and easy-to-understand guidelines: Ensure that refund policies and procedures are clearly communicated to customers.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySparrow

FEBRUARY 17, 2021

Let’s say you have introduced a loyalty program for your customers, and it has been a few weeks, but there has not been an uptick in any of the metrics that you are measuring, neither in the form of referrals nor are you able to retain your customers, what do you do?

Customer Satisfaction 52

Customer Satisfaction Survey How To Net Promoter Score 52