InMoment XI

JUNE 5, 2024

It assesses vendor scores based on three pillars: current product offering, strategy, and market presence , with subcategories that make up each pillar. Natural language understanding/NLU – InMoment supports 8 emotions, 11 intents, and has an effort model. Let’s go over where we stand apart.

Analytics 260

Analytics Effort Score Social Media Innovation 260

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. In the three years after implementing InMoment, Auntie Anne’s experienced a 6 point increase in their OSAT score. Roll the Guest and the Employee Experience into One .

Guest Experience 52

Guest Experience Effort Score Employee Experience Feedback 52

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. Roll the Guest and the Employee Experience into One . With any company, the guest experience is only half the battle. Food for Thought: Smarter Data.

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40

PeopleMetrics

FEBRUARY 26, 2015

And yes, they really did conduct performance reviews, invest in training, and administer employee engagement surveys. They were able to boast best-in-class Employee Engagement scores and happy customers as a result. It was their employee experience hallmark. As a result, it''s an experience one wants to repeat.

Customer Experience 48

Customer Experience Hotels Guest Experience Employee Engagement 48