inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. According to Forrester, customers who have great experiences are 3.6x times more likely to spend more money with the brand. Roll the Guest and the Employee Experience into One .

Guest Experience 52

Guest Experience Effort Score Employee Experience Feedback 52

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. According to Forrester, customers who have great experiences are 3.6x times more likely to spend more money with the brand. Roll the Guest and the Employee Experience into One .

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40

PeopleMetrics

FEBRUARY 26, 2015

And yes, they really did conduct performance reviews, invest in training, and administer employee engagement surveys. They were able to boast best-in-class Employee Engagement scores and happy customers as a result. It was their employee experience hallmark. As a result, it''s an experience one wants to repeat.

Customer Experience 48

Customer Experience Hotels Guest Experience Employee Engagement 48