Sun.Sep 17, 2023

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Interview with Micah Peterson of ProcedureFlow

Adrian Swinscoe

Today’s interview is with Micah Peterson, a member of the founding team and the VP of Product Management at ProcedureFlow, the next-generation knowledge management software that […] The post Interview with Micah Peterson of ProcedureFlow first appeared on Adrian Swinscoe.

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Top 5 Customer Service & CX Articles for the Week of September 18, 2023


Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Price vs. Value: Brands Should Add Benefits When They Charge More by Dan Gingiss (Dan Gingiss) The price vs. value conundrum is alive and well with companies and their customers.

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How to Infuse AI Into Your Current Sales and Marketing Processes

West Monroe

Following previously hot consumer pushes in VR and crypto, it’s valid to be skeptical of the most recent fad in the business world: generative artificial intelligence (Gen AI). Since you’re not wearing VR goggles today to engage with customers, it’s safe to say you made the right decision in not overturning your sales organization to a virtual sales process.

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