e-support Report Telecommunications Virtual Agent 
InMoment XI
JANUARY 16, 2024
Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.
NobelBiz
MAY 24, 2021
So one very important difference between on-premise vs. cloud contact center is in the technical capability, accessibility, and management tools that are used to support the solution. In addition, improved information systems will support employees with efficient ordering, scheduling, and dispatching.
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