Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4

e-support 208

e-support Customer Experience Social Media Chatbots 208

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Vonage

OCTOBER 2, 2017

Social media is changing the definition of what’s “fast” We’re each connected to an instant feed of live updates, breaking news and messages. We can post something on social media and get instant feedback from friends. And according to Global Web Index , 28% of time spent online is social networking.

Customer Expectations 435

Customer Expectations Omni-Channel Trends Self Service 435

Vonage

AUGUST 30, 2017

Social media is changing the definition of what’s “fast”. We can post something on social media and get instant feedback from friends. And according to Global Web Index , 28% of time spent online is social networking. When e-commerce began, delivery costs were standard.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. Hey Google!)

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

CSM Magazine

MAY 24, 2021

The internet has been around long enough that businesses no longer question the need to establish an online presence. Many don’t stop with a company website but extend themselves into the social media front. You don’t pay annual hosting and domain registration fees for what amounts to an online business card.

Social Media 52

Social Media e-support ROI Brands 52

Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed. Hey Google!)

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52