Call Experts

MAY 20, 2022

After hours and helpdesk support are two of the most critical business processes for companies. Unfortunately, many companies are not able to provide this level of service. In addition to a quality contact center, you can reduce the cost of customer support by outsourcing the job to a specialized third party.

Contact Center 98

Contact Center Call Center e-support Self Service 98

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Boosts Customer Service & Loyalty.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Kustomer

JULY 29, 2021

E-Commerce for the Social World. Messenger, WhatsApp, and even Kustomer’s chat or customer service platforms are becoming more important tools to create this convenient and valuable experience across not just one part of the buyer journey, but the entire journey from awareness to that post-sale support.

Omni-Channel 98

Omni-Channel Social Media e-support Self Service 98

Kustomer

NOVEMBER 1, 2021

Social commerce is a kind of e-commerce that uses online social networks to help in the buying and selling of goods and services. So it really is the closest thing you can get to in-person buying to interacting with an expert in the moment to solve problems, or in some cases, you get a machine, but you get that AI guided self-service.

Omni-Channel 52

Omni-Channel Strategy Social Media e-support 52