ViiBE Blog
MAY 13, 2021
Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Call center technology. Virtual Call Center.
ViiBE Blog
JANUARY 22, 2021
This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. Routing system : ViiBE provides a call routing system.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JANUARY 22, 2021
Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic.
ViiBE Blog
AUGUST 11, 2021
Sometimes customers access information on their own in a customer-facing knowledge base or interact with a chatbot based on social media platforms like Facebook messenger In any case, omnichannel contact centers are designed around the principle of adding more lines of communication. . 5 essential contact center technologies.
ViiBE Blog
JUNE 1, 2021
ViiBE is a download-free web app that allows customer service representatives to connect to customers via video. You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. With customer self-service, customers can help themselves. Conclusion.
Expert insights. Personalized for you.
52 
Let's personalize your content