ViiBE Blog

MAY 13, 2021

No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company. So what exactly do call centers do? What does a call center do? Customer satisfaction is a crucial metric and the priority of every call center employee.

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ViiBE Blog

JUNE 1, 2021

You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. ViiBE allows users to communicate via text chat, share their screen, and share photos and documents. Decathlon increased their Net Promoter Score (NPS) by 25% by using ViiBE for after-sales service.

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NobelBiz

AUGUST 11, 2022

Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.

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