TechSee

FEBRUARY 12, 2018

There are VCAs that can follow simple instructions with no ability to make decisions, VCAs that process natural language to understand the intent of a customer, and VCAs that are able to utilize advanced computer vision to identify the needs of the customer – from analyzing a document to identifying a device in need of support.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

There are VCAs that can follow simple instructions with no ability to make decisions, VCAs that process natural language to understand the intent of a customer, and VCAs that are able to utilize advanced computer vision to identify the needs of the customer – from analyzing a document to identifying a device in need of support.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

CSM Magazine

JUNE 16, 2023

As people’s expectations of AI-powered support grows, those who are behind the times may have difficulty keeping up, leading to a decrease in customer loyalty and income. IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences.

Customer Service 52

Customer Service Virtual Agent Chatbots Multi-Channel 52