Document e-support First Call Resolution Measurement 
NobelBiz
FEBRUARY 2, 2021
By having a 100% cloud-based call management solution like Omni+ from NobelBiz integrated with your business tools, you can be fully operational in just a few minutes. E-Learning Base On the other hand, Remote learning must be available 24 hours a day, 7 days a week. And face-to-face video calls play a key role in this regard.
Magellan Solutions
AUGUST 16, 2021
Proper omnichannel support and training. Magellan Solutions can help drive customers toward non-phone channels to decrease call volume. It should be a living document, constantly evolving and filled with links and tabs that are useful for organizing the information from the top down and from the bottom up. Focus on FCR.
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ViiBE Blog
AUGUST 27, 2021
To measure CX, we need to look at several indicators. These include Customer effort score (CES) , customer satisfaction (CSAT), as well as customer service KPIs like Net Promoter Score (NPS) and first call resolution (FCR). On the one hand, ViiBE gives your support team the tools to do their job thoroughly and quickly.
ViiBE Blog
AUGUST 18, 2021
ViiBE’s built-in knowledge management system can save documents and photos (like screenshots) from a call in its cloud-based knowledge base. This knowledge is crucial to improving the customer experience of customer support. . Free Retail E-book available now! Exceeding customer expectations. Download now.
NobelBiz
AUGUST 11, 2022
Customer engagement in call centers has expanded beyond the phone with the introduction of digital communication channels in the contact center sector (Facebook, Twitter, webchat, etc.). As a matter of fact, NobelBiz scores one of the highest First Call Resolutions in the entire industry.
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