Definition e-support Omni-Channel Virtual Agent 
Inbenta
APRIL 14, 2020
Another definition of the customer journey could be the succession of stages from the moment a prospect identifies a need, up to the moment he becomes a customer of yours. A virtual agent makes it possible to find, via a simple conversation, a multitude of information in an instantaneous way. A chatbot for 24/7 support.
SmartKarrot
OCTOBER 22, 2021
On top of that, technology is starting to play a great supporting role in giving the customers’ customer service from the future. In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). Omni channel support systems will come up.
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