Governance in Customer Journey Mapping
SuiteCX
MARCH 31, 2015
©2015 suitecx – Confidential Phases to Develop and Execute a CEM/CJM Governance /Quality Program PLANNING Develop CEM/CJM Program and Implementa-on Roadmap 1. ©2015 suitecx – Confidential What is the main purpose and goal of your journey mapping efforts? .
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