ShepHyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Here’s a great line from the article: “Every additional penny that is asked of a customer should be put through a rigorous test.” It also includes a short list of what to consider when protecting customer loyalty.

Net Promoter Score 73

Net Promoter Score Loyalty Programs Customer Service Ecommerce 73

Retently

MARCH 18, 2019

The key to retaining customers is extremely simple: deliver value and provide a great experience that makes customers want to stick with you and recommend you to others. Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

CX University

NOVEMBER 21, 2020

Ask five different people what customer experience means to their brand and you would probably get twice as many correct, but different answers. Customer experience means a plethora of different things to different people. Customer satisfaction describes how happy customers are, after using a specific product or service.

Net Promoter Score 98

Net Promoter Score Brands Effort Score Loyalty Programs 98

delighted

JUNE 1, 2022

Most importantly, a high lifetime value shows a degree of brand loyalty. Regardless of your industry, you should be using at least one of the above to get more from your existing customers. Start a rewards program. Customers want to know that they’re valued.

Net Promoter Score 70

Net Promoter Score Customer Retention Self Service Loyalty 70

SurveySparrow

SEPTEMBER 25, 2020

You will get to know the following: Are there areas for improvement in your product or service? Touchpoints that provide a less-than-ideal experience for your customer. Issues with the customer service team and how they handle complaints. Issues in the delivery of services. How happy are they with your product?

Sales 59

Sales Survey How To Omni-Channel 59