SurveySensum

APRIL 28, 2023

Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.

NPS 52

NPS Loyalty Measurement Customer Service 52

Lumoa

DECEMBER 15, 2022

You can collect VoC data through surveys like Capital Bank’s, social media monitoring, customer service interactions, or other qualitative sources. Combining both types of information gives you a complete picture of how your customers feel about your business and its products more than a single method. Image Source.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

Magellan Solutions

APRIL 4, 2024

Meet the future of customer service: live chat agents! In a world where instant gratification reigns supreme, customers demand personalized experiences like never before. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What are Live Chat Agents? But that’s not all!

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52