ShepHyken

MAY 12, 2019

Or, maybe a better question is: When should chat-bots replace humans for customer support? Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett. My Comment: My belief is that many customer loyalty programs are actually marketing programs. Follow on Twitter: @Hyken.

Chatbots 93

Chatbots Loyalty Programs Customer Service Return on Investment 93

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He has been recognized by multiple organizations as a customer service thought leader.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He has been recognized by multiple organizations as a customer service thought leader.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130