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5 Top Customer Service Articles For the Week of November 2, 2020

ShepHyken

Poor training and abusive customers – both very scary when mismanaged – are just two of the five topics covered in this short article. 8 ways to be a great customer during COVID by Monique Richardson. Who would have thought that we’d ever have to be overtly transparent about our health and safety guidelines?

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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient. Follow on Twitter: @Hyken.