ShepHyken

SEPTEMBER 13, 2023

Due to new and amazing technology, smart companies are interacting with their customers in ways never before imagined. Multiple social media channels allow companies to communicate with customers the way they want and like to communicate. Connect with Shep on LinkedIn. Copyright ©MMXII, Shep Hyken)

Customer Experience 70

Customer Experience Customer Service Gamification Social Media 70

ShepHyken

FEBRUARY 18, 2024

I haven’t seen an article about “gamification” in quite some time. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132