ShepHyken

NOVEMBER 5, 2018

It Might Be Your Secret Customer Score by Khadeeja Safdar. WSJ) Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them. You may have to sign in to read it, but it is well worth the extra effort. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Airlines Wireless Retail 81

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Myra’s engaging approach to customer service training is loved by her clients.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Myra’s engaging approach to customer service training is loved by her clients.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130