CSM Magazine

AUGUST 7, 2020

Forward-thinking recognition and reward programs drive employees to perform better. Customers are always first. Organization is a key habit of outstanding customer service managers, and it begins with good documentation. What did customer service representatives say to remediate the issue, and what was the outcome?

Exceptional Customer Service 59

Exceptional Customer Service Customer Service Management Rewards Programs 59

CSM Magazine

FEBRUARY 1, 2024

Supported management in efforts to increase productivity by motivating employees through improved rewards programs. Increased customer engagement with weekly social media question and answer sessions. Know Your Job Goals There are many ways to be involved in customer service.

Net Promoter Score 52

Net Promoter Score How To Social Media Self Service 52

CSM Magazine

SEPTEMBER 6, 2021

Many businesses now use an omnichannel customer service platform to offer seamless support to customers by email, live chat, or any other popular channels of communication from a single application. You can also use social media platforms like Facebook and Twitter to offer quick and efficient customer support.

Loyalty 52

Loyalty Strategy Social Media Rewards Programs 52