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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Jean and Travis have brought together proven strategies from a decade-long effort that help readers measure and increase emotional intelligence. This is exactly what leaders need when providing their services to different people every day. Books on Customer Service Culture. The Service Culture Handbook.

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The Essential Guide to Customer Service Outsourcing

Magellan Solutions

But no matter how tough it is, you still you need to deal with them and address all of their concerns as customer experience is one of the major factors that may affect the growth of a business. It is for this reason that companies invest in customer service. . Outsourced Customer Service Channels.