Customer Service Representative Handbook Loyalty Loyalty Programs 
ProProfs Chat
JUNE 30, 2020
Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Books on Customer Service Culture.
ShepHyken
MARCH 31, 2017
For example, you may have heard the story about a Zappos customer service representative spending 10 hours on a call with one customer. It’s an extreme example, but it tells the story of what the Powered by Service mantra means. Read Shep’s latest Forbes Article: The Best Loyalty Programs Go Beyond Rewards.
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