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Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace

Kustomer

Customer’s expectations are pacing with the speed of technology and process innovation. If you provide scripted and/or automated responses to customers, they will repay you with the equal amount of passion. Same goes for customer service representatives who must use the caller’s full name 3 times in a call.

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place.