Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace
Kustomer
SEPTEMBER 6, 2018
Customer’s expectations are pacing with the speed of technology and process innovation. If you provide scripted and/or automated responses to customers, they will repay you with the equal amount of passion. Same goes for customer service representatives who must use the caller’s full name 3 times in a call.
Let's personalize your content