Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace
Kustomer
SEPTEMBER 6, 2018
R-E-S-P-E-C-T: Have the respect for your associates to treat them like adults. Customer’s expectations are pacing with the speed of technology and process innovation. If you provide scripted and/or automated responses to customers, they will repay you with the equal amount of passion. How do you do it?
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