CSM Magazine

SEPTEMBER 11, 2023

While the flashing lights and spinning reels capture attention, it’s the impeccable user experience and customer care that keep patrons coming back. Live chats, instant messaging, and even dedicated helplines available around the clock illustrate the industry’s dedication to customer-centricity.

Customer Service 52

Customer Service Entertainment Hospitality Customer Service Representative 52

Service Untitled

MARCH 10, 2010

Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. The fine line between creativity and communication makes the message memorable.

Customer Service 41

Customer Service Entertainment Culture Exercises 41

Service Untitled

JUNE 8, 2010

Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction. The author’s logical sequence keeps you interested and entertained. We all enjoy reading true accounts of customer centered companies and their rise to success.

Customer Expectations 41

Customer Expectations Entertainment Exercises Customer Service Representative 41