CSM Magazine

JANUARY 13, 2022

Social media has evolved into a whole new world in itself. For businesses, the entire customer pool is available through social media. In fact, most consumers base their buying decisions on product promotions, reviews, and demonstrations available on social media in this social media-driven world.

Customer Service 52

Customer Service Social Media Customer Service Representative Insurance 52

Team HGS

MARCH 6, 2019

Earlier this year , HGS presented our trends forecast , comprising customer experience (CX) disrupter predictions, supported by practical strategies clients can use to succeed in the changing marketplace. HGS is proud to be recognized in the “2019 Training Top 125” by Training Magazine. Here, we describe how HGS supports CX Trend No.1,

Trends 40

Trends Meeting Self Service Multi-Channel 40

ProProfs Chat

JUNE 30, 2020

Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85