Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace
Kustomer
SEPTEMBER 6, 2018
R-E-S-P-E-C-T: Have the respect for your associates to treat them like adults. If you provide scripted and/or automated responses to customers, they will repay you with the equal amount of passion. Same goes for customer service representatives who must use the caller’s full name 3 times in a call.
61 
Let's personalize your content