TechSee

NOVEMBER 27, 2018

In contact centers, AR technologies empower agents to visually interact with customers as ‘virtual technicians,’ increasing efficiency, reducing drain on resources, improving contact center KPIs and enhancing CX through personalized and visual guidance. The post Infographic – AR in Customer Service appeared first on Techsee.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

Verint

SEPTEMBER 29, 2017

One of the best ways our senior executives support our CX program is the way they make business decisions—through the lens of customer experience. They always ask the question: “Is this what our customers want?” For example, many contact centers cite average handle time or first-call resolution as measures of success.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34

Alliance by IFS

APRIL 18, 2016

There are ways to improve first-call resolution rates, but they require a shift in strategy and an investment in work order, dispatch, and scheduling automation solutions. That’s because failing to fix an issue on the first visit can be detrimental to customer satisfaction and retention.

First Call Resolution 50

First Call Resolution Infographics Call Center Fashion 50