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ViiBE Blog
MAY 20, 2021
Remote visual support and AR are two vastly emerging technology redefining customer service and the traditional approach to customer support, with a predicted 1.9 Remote visual support is an innovative technology revolutionising customer service and customer support practices we have come to know so far.
Alliance by IFS
MARCH 27, 2019
Field technicians, call center personnel, and front and back office staff all have access to the same information, no matter where they are. Astea’s call center management software will enable your customer service representatives to handle a higher volume of calls, increase first-call resolution rate, and decrease call times.
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CSM Magazine
OCTOBER 12, 2022
Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality. With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. Location-Based Services.
CSM Magazine
SEPTEMBER 10, 2018
Customer service is more than just resolving issues. How do you think companies like Amazon and Zappos know what their customers expect and work with maximum efficiency? It’s the way they use the customer service metrics to their advantage. They use them to create personalized wow experiences for every customer.
ViiBE Blog
JANUARY 22, 2021
Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. Before ViiBE, I worked as a Telecom business engineer for the Orange Business Service account in Paris.
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