All about VoC (Voice of the Customer): Definition, Representation, Tools, Examples & More…
SmartKarrot
AUGUST 22, 2022
Moreover, collecting VOC data can help you improve customer retention rates by eliminating any potential problems before they occur. This will reduce the cost of servicing unhappy customers and increase lifetime value for your company. VoC in E-commerce: Amazon asks customers to review their products after purchase.
Let's personalize your content