Remove Customer Retention Remove Customer Voice Remove e-support Remove Voice of Customer
article thumbnail

All about VoC (Voice of the Customer): Definition, Representation, Tools, Examples & More…

SmartKarrot

Moreover, collecting VOC data can help you improve customer retention rates by eliminating any potential problems before they occur. This will reduce the cost of servicing unhappy customers and increase lifetime value for your company. VoC in E-commerce: Amazon asks customers to review their products after purchase.

article thumbnail

The State of Customer Journeys & CX: A Conversation with Diane Magers, Ian Golding and Dan Gingiss

Pointillist

So a great example of that is if you were to change the way a customer gets support, technical support, let’s say, and you’re able to improve their satisfaction and improve their net promoter score. You’re going to reduce the time and effort for the customer. No one is excited about that.