Remove Customer Retention Remove Customer Service Remove Customer Service Training Remove Guest Experience
article thumbnail

Top 5 Customer Service & CX Articles for the Week of September 4, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business.

article thumbnail

5 Top Customer Service Articles For the Week of October 3, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. Customer Service Week: Appreciating Clients and Employees Gives You an Edge by Sandra Idossou. My Comment: This week is International Customer Service Week. The question is – how do you foster customer retention after all?

Airlines 124