Customer Retention Customer Service Customer Service Strategies Guidelines 
CSM Magazine
APRIL 28, 2016
While it’s important to smile and be nice to customers, it’s a good idea to make sure that your internal systems are able to consistently perform at optimum levels. Do you want better customer retention? These procedures become a guideline to follow to ensure consistent service delivery. About the Author.
ShepHyken
JANUARY 31, 2020
Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Matures- born before 1945.
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ShepHyken
JANUARY 31, 2020
Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Matures- born before 1945.
Comm100
OCTOBER 11, 2017
Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction.
Think Customers
NOVEMBER 1, 2021
Nothing will frustrate a customer more than having to repeat the reason for the call more than once. Having such guidelines will empower associates to make the right decision and ensure all callers have similar experiences. Finally, brands shouldn’t let their desire for lower AHT weigh too heavily on their judgment around transfers.
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