Customer Retention Customer Service Strategies Employee Experience Roadmap 
Customer Bliss
AUGUST 3, 2018
“A very small increase in customer retention can yield a huge impact on profitability.” How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. About Rob Markey.
Think Customers
MAY 13, 2020
1: Employee experience is a necessity. Creating moments that delight customers are crucial during the crisis, but employees need to be delighted too. Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. 2: Embrace change and charge.
Call Center Pros
AUGUST 27, 2018
Customer Loyalty is a comprehensive resource for business people who are looking to improve customer service and satisfaction. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience by Shep Hyken. What’s the Secret?
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