Joe Rawlinson
AUGUST 9, 2017
Use customer relationship management software to apply analytics to your own customers and extend personalized offers based on their behavior. Use social media channels to keep in touch with your customers and stay engaged. Deliver a Satisfying Omni-Channel Experience.
LoyaltyPlus
NOVEMBER 19, 2020
In the new COVID environment, people are trying out new suppliers, particularly those with a good online experience, thus retailers need to work hard to retain customers through personalisation. LoyaltyPlus is a leading independent customer relationship management company.
Beyond Philosophy
JANUARY 12, 2022
We’ve seen Customer Experience change over these past couple of decades, which is not unusual. Before the Customer Experience movement, the significant wave of change with business was Customer Relationship Management (CRM), and before that, it was Total Quality Management (TQM). .
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