Customer Relationship Management Management Multi-Channel Online Experience 
BirdEye
JANUARY 5, 2023
With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. Investing in this position can help you attract new customers and protect your brand’s online reputation.
Bold360
APRIL 12, 2021
To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. The entire customer engagement ecosystem is shifting online. . During the pandemic , t h e y had to pivot away from stores and prioritize online sales and digital engagement. .
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