Customer Relationship Management Customer Service Customer Service Training Demo 
ShepHyken
FEBRUARY 9, 2018
This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. What is brand advocacy?
ViiBE Blog
AUGUST 27, 2021
Customer experience (CX) is the overall experience of a customer while interacting with a company. In retail, the meaning of CX can include things like interaction with the product itself, customer service, and the ease of doing business. Today, CX is becoming even more critical as many customers are shopping online.
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