ShepHyken

JUNE 4, 2018

Each week I read a number of customer service and customer experience articles from various resources. Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. How Companies Can Identify Racial and Gender Bias in Their Customer Service by Alexandra C. Feldberg & Tami Kim.

Customer Service 75

Customer Service Airlines CRM Social Media 75

ShepHyken

JANUARY 6, 2021

Every year I write my customer service and customer experience (CX) predictions in my Forbes.com column. So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. Our customers keep getting smarter about customer service and experience. Customers are becoming impatient.

Self Service 169

Self Service Chatbots Customer Relationship Management Customer Service Training 169

ShepHyken

JUNE 26, 2019

In the old days – and even in modern times – if a customer wanted help or support, they picked up the phone and called for help. A (hopefully) friendly and competent customer service professional, also known as an agent or representative, would answer the question or resolve the problem. Let’s say a customer calls for support.

Customer Relationship Management 134

Customer Relationship Management Customers Customer Service Training CRM 134

Very Best Service

FEBRUARY 5, 2011

In customer service , even when you work in a restaurant, hospitality or the food industry, cheesy lines are best avoided. Irrespective of your own customer service definition, this simple notion should be included in all customer service training programmes Picture courtesy of Imaging Essence with our thanks.

Customer Service 40

Customer Service Customer Service Training Hospitality Customer Relationship Management 40

Very Best Service

FEBRUARY 27, 2011

Online customer service The development of online customer service delivery has made it more difficult to establish warm relationships with customers. customer relationship management customer service training' Picture courtesy of [link] with our thanks.

Customer Service 40

Customer Service Customer Service Training Customer Relationship Management Social Media 40

ShepHyken

JULY 5, 2017

Before I go any further, as a customer service and experience expert, I believe that service and experience are all about marketing. If the answer is yes and yes, then your customer service and customer experience are a marketing machine. Well, now there is a fifth P. The first P is about Product.

Marketing 98

Marketing Customer Relationship Management Conference Customer Service Training 98

ShepHyken

AUGUST 23, 2021

Each week I read many customer service and customer experience articles from various resources. Frictionless Shopping Provides Enhanced Customer Experience, Retail Efficiencies by NVIDIA. How To Conduct the Best Customer Service Training (+ Top Training Programs) by Alejandra Zilak.

Customer Service 17

Customer Service Customer Service Training Loyalty Programs Loyalty 17

ShepHyken

AUGUST 31, 2016

Customer Support. Have you ever called a company’s phone support number, talk to their customer service rep, have that rep transfer you to another person, only to have to repeat the story all over again? How about when you dial the company’s support number and the automated prompt asks you to put in your customer number.

Insurance 90

Insurance Customer Relationship Management Banking Customer Service Training 90

ShepHyken

JULY 24, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: One way to make customers love doing business with you is to be easy and convenient. Our customer service research finds that 53% of American consumers will pay more for a convenient experience.

Customer Service 12

Customer Service Effort Score Retail B2B 12

ShepHyken

JUNE 22, 2016

Customer Experience. The conference was everything about CRM (customer relationship management). The customer service rep appears to be very knowledgeable and gives me the information I need. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Meeting 83

Meeting Wireless CRM Conference 83

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ViiBE Blog

MAY 31, 2021

In customer-facing positions, high turnover can exacerbate this problem and negatively affect customer service. It organizes specific information relating to the company’s product or service and customer service queries. Unfortunately, when an employee leaves, this knowledge often leaves with them.

Knowledge Base 52

Knowledge Base Self Service How To Software 52

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. This way, even when your customers stray to a search engine for help, your website’s reach will pull them right back in.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

FEBRUARY 12, 2020

Customers can go to various businesses, including online, to buy the same items you sell. If your company provides a better customer experience, consumers will stay. Customer service training is as crucial as learning job requirements and product information. Know Your Customer Needs. Screen Share Software.

Customer Experience 52

Customer Experience How To Call Recording Poor Customer Service 52

ShepHyken

AUGUST 5, 2019

Each week I read a number of customer service and customer experience articles from various resources. 3 Small Aspects Of ‘Customer Experience’ That Make A Big Competitive Difference by Gary Lyng. My Comment: CRM (Customer Relationship Management) is an important part of the customer experience.

Self Service 104

Self Service Customer Service CRM Infographics 104

Myra Golden

DECEMBER 17, 2015

You know your customer service is not where it needs to be. You know your agents aren’t delivering the level of service your customers expect and deserve. There are 2 reasons why your agents are failing at the customer experience. They aren’t establishing rapport with customers. And this is a big one.

Call Center 40

Call Center Customer Experience Contact Center Meeting 40

ViiBE Blog

AUGUST 27, 2021

Customer experience (CX) is the overall experience of a customer while interacting with a company. In retail, the meaning of CX can include things like interaction with the product itself, customer service, and the ease of doing business. Today, CX is becoming even more critical as many customers are shopping online.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ProProfs Chat

JUNE 15, 2020

In this process, customer service software can be a great help as numerous well-developed solutions of this type offer the option of storing and managing customers’ profiles highly efficiently. . #3. These factors will help your support agents create a personalized experience for all customers. #8.

Strategy 105

Strategy Social Media e-support Software 105