Maz Iqbal

DECEMBER 22, 2014

Servicing customers in a smart manner – by using the right combination (digital, telephone) of customer service channels. Now, let’s turn our attention to caring for the customer. Let’s start with the basic question, who (specifically) cares for the customer? The answer is: No!

Leadership 103

Leadership Customer Philosophy Employee Engagement Loyalty 103

Maz Iqbal

JULY 30, 2014

The quality that you/i/we experience from the people we interact with, work with, sell to, buy from, makes a huge difference to our experience of living. CRM Culture Customer Experience Customer Philosophy Leadership / Change / Transformation Uncategorized customer experience customer service human to human quality strategy'

Customer Philosophy 91

Customer Philosophy CRM Leadership B2C 91

Maz Iqbal

JULY 28, 2014

Susan Scott, Fierce Leadership. If insanity is doing the same stuff over and over and expecting a different result then it occurs to me that many of us who are working on the Customer stuff can be labelled insane. Relationship is not merely the sum of a series of interactions. Relationships do not reside in CRM databases.

Customer Philosophy 92

Customer Philosophy CRM Customer Centricity Customer Retention 92

transcosmos Information Systems

MAY 18, 2015

Creating a positive customer experience goes beyond one company’s method of customer service. The manifestation of a remarkable customer experience is ingrained in the company’s culture. It is the atmosphere where your customer service team works in. Philosophy .

Culture 48

Culture Company Customer Experience Customer Philosophy 48