Customer Insights Online Experience User Experience Wait Times 
InMoment XI
JANUARY 4, 2024
With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.
delighted
NOVEMBER 19, 2019
For a complete breakdown of when to use each of these survey methods, check out our customer experience survey guide. While all of the survey questions listed above are a good place to start your quest for customer insights, sometimes you will need more. How satisfied are you with the wait time of the fitting rooms?
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