CSM Magazine

APRIL 11, 2024

Sabio Group, the digital experience transformation services specialist, has launched a new e-book which takes a deep dive into the role that Customer Relationship Management (CRM) systems play in shaping and orchestrating modern customer journeys.

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CRM e-support Customer Experience eBook 52

Centercode

FEBRUARY 11, 2021

E-commerce had been trending steadily upward for years. The pandemic — and the unprecedented uptick in e-commerce that came with it — has changed the way your customers are buying tech, especially hardware products. Customers Are Embracing Flexible Return Policies. Customers Are Getting More Self-Reliant.

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e-support How To Policies eBook 98

Wootric CX Blog

MARCH 18, 2021

Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise. Many people at the Growth Stage have already identified critical touchpoints in the customer journey that drive success, including: Achieving first value. Support interactions. Customer Satisfaction Score (CSAT).

Net Promoter Score 52

Net Promoter Score Effort Score How To NPS 52

Wootric CX Blog

MARCH 9, 2021

Maybe your priority is to optimize your software product or to improve the support experience. Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise. Customer Effort Score (CES). Customer Satisfaction Score (CSAT) . Have your goal set?

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Feedback Net Promoter Score NPS Effort Score 52