Remove Customer Focused Remove First Call Resolution Remove Leadership Remove Self Service
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Excellent Customer Service Is Your Company’s Secret Weapon

Integrity Solutions

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. This is the percentage of customer service calls that get resolved on the first attempt.

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Capturing your KPI Unicorn – 6 Simple Steps to Capture FCR

West Monroe

First Contact Resolution (FCR) is definitely a buzzword for any customer-focused organization. We place a high value on being able to give our customers exactly what they need the first time the y need it. It’s the unicorn of Customer Experience metrics. Actually use it to inform change.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer focused. Another common quality among those who provide great customer service is that they do it right the first time.