Customer Focused First Call Resolution Leadership Self Service 
Integrity Solutions
OCTOBER 27, 2021
In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. This is the percentage of customer service calls that get resolved on the first attempt.
West Monroe
SEPTEMBER 21, 2017
First Contact Resolution (FCR) is definitely a buzzword for any customer-focused organization. We place a high value on being able to give our customers exactly what they need the first time the y need it. It’s the unicorn of Customer Experience metrics. Actually use it to inform change.
Integrity Solutions
SEPTEMBER 28, 2023
In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer focused. Another common quality among those who provide great customer service is that they do it right the first time.
Expert insights. Personalized for you.
67 
Let's personalize your content