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40 Best Customer Service Books We’d Recommend to Support Operators

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Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

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Guest Blog: How to Give Your Service Mantra Real Meaning

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Jeff Toister, explains why creating a customer service mantra is essential. When it comes to your customer service promise and vision, every member of your organization must be in alignment. you’ll magically have a customer-focused culture too.