Customer Focused Customer Service Training Interaction Poor Customer Service 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ShepHyken
SEPTEMBER 30, 2020
With that in mind, as this week approaches, now is a great time to ask an important question: What do customers want? Simply, customers want a good experience, and customer service plays a big part in that. It’s more than just the front line interacting with customers. It’s useful to know what to avoid.
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ShepHyken
SEPTEMBER 9, 2019
(Blue Ocean) Considering outsourced customer service for the first time? It’s likely you already outsource many other areas of your business, but we get it: outsourcing those critical frontline interactions with your customers feels like a whole new ballgame. Which choice is better for your business?
Michel Falcon Experience
OCTOBER 21, 2019
I believe there are five things to consider to understand why your company is still delivering average or poor customer service which is impeding your growth. You Aren’t Hiring Customer-Centric People. To truly be customer-focused, every single person in your company must be devoted to delivering an amazing experience.
ShepHyken
JULY 9, 2018
I enjoyed the author’s sarcastic approach to what companies do to fail their customers. (I I especially like the first one, which is to treat new customers better than your loyal customers.). Poor Customer Service Costs UK Businesses £37 Billion by Stephanie Liais. That’s almost $50 billion USD.)
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