Customer Focused Customer Service Representative Handbook Loyalty Programs 
ProProfs Chat
JUNE 30, 2020
Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Books on Customer Service Culture.
ShepHyken
MARCH 31, 2017
It’s a statement that describes the type of service everyone in your organization should strive to provide. I like to ask audiences I speak to for examples of companies with customer-focused cultures. A lot of companies make the list every single time and they all have service mantras: Zappos: Powered by Service.
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