Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. You need to understand your customers’ needs and expectations as completely as possible before you start making decisions about what you should change about the experience. A Deep Dive Into Customer Experience.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

CSM Magazine

MAY 19, 2023

Understanding Customer Experience Engineering Role of Experience Engineering in Business Growth Customer Experience Engineering (CXE) is a strategic approach to designing and optimizing the interactions between a business and its customers. This involves prioritizing customer needs and preferences.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40