Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bob Hayes

JANUARY 26, 2015

B2B and B2C) allow me to take a look at the usefulness of the metric in a business setting. Toward this end, I will use the CSI in two studies (same samples used in prior post) to examine the correlation of the CSI with other commonly used customer metrics, including likelihood to recommend (e.g., The study samples (i.e.,

B2C 40

B2C B2B Wireless Metrics 40