Customer Experience Design Omni-Channel Self Service Social Media 
BlueOcean
JANUARY 6, 2020
Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve their customer service approach. We often talk about omnichannel as the ultimate goal for any and every customer service solution. An Increase in Channel Switching.
BlueOcean
NOVEMBER 29, 2023
Ultimately, design best practices must align with user needs as well as your business objectives. The resulting experience should reflect the brand. Our basic advice here is to reduce any barriers between your UX design team and your contact center team.
Bold360
NOVEMBER 21, 2016
What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? They tend to ask for an immediate response. Brock Murray.
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