Customer Experience Design e-support Self Service Social Media 
Storyminers
JULY 29, 2016
The most effective customer retention strategy – use your social media accounts to engage with what your customers are sharing online. Our most effective customer retention strategy is to be relentless about support. Last, but not least is actually helping your customers when they need assistance.
Bold360
NOVEMBER 21, 2016
Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. than by email or phone. Wendy Glavin.
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